Let's talk.
Whether you are a social worker, a Local Authority commissioner, a Leaving Care Team or a partner organisation, we welcome your enquiry. Our team is available to discuss referrals, placements and how we work.
Who we work with
A referral must be submitted by the placing authority, with the relevant assessments, plans and supporting documentation.
Local Authorities
Commissioning and placement teams placing a young person aged 16 to 18.
Leaving Care Teams
Personal advisers and leaving care services planning a young person's transition.
Social Workers
Allocated social workers referring on behalf of the placing authority.
Emergency Duty Teams
Out of hours teams needing an emergency placement assessed quickly.
Send us an enquiry
We typically respond within one working day. Please do not send detailed personal information about a young person through this form. Start the conversation here and we will agree a secure route for referral documentation.
Response time
Within 1 working day
That is how quickly we aim to respond to an enquiry. It is not a placement timescale. How quickly a placement can be made depends on the referral itself.
Office
020 8013 5436
Mobile
+44 7450 205425
Email and referrals
info@guidedheightscare.co.uk
Address
20 Wenlock RoadLondon, N1 7GU
United Kingdom
Support in placement
24/7. In our 24-hour units there is at least one staff member on duty overnight, with a waking night service.
Before you send a referral
Two things below are marked as being confirmed. We would rather show you a gap than publish a number we cannot stand behind.
Emergency referrals
We accept emergency referrals. Where full consultation is not possible we review the available information immediately, complete an initial risk assessment, and the Registered Service Manager must be satisfied the placement can be managed safely. Enhanced monitoring may be put in place, and a formal placement review is undertaken within 72 hours.
Read the full processSending a referral
Referrals and supporting documentation can be sent to info@guidedheightscare.co.uk. Include the Pathway Plan, Care Plan, risk assessments, EHCP, health information, mental health assessments, Missing from Care information and exploitation risk assessments where these are available.
Full document listBeing confirmed
Office hours
Guided Heights Care to confirm the hours the referral team is contactable, and the out of hours arrangement for Emergency Duty Teams. The Statement of Purpose evidences 24-hour staffing inside the accommodation, which is not the same as office hours, so no hours are published here.
Being confirmed
A dedicated referrals inbox
Referrals currently go to the general enquiry address. Guided Heights Care to confirm whether a dedicated referrals mailbox exists, and who monitors it, so it can be published here.