Working with professionals to support young people.
We work closely with local authorities, social services, and Leaving Care teams to provide timely, appropriate placements. Our referral process is straightforward and designed to minimise delay for young people who need support quickly.
The referral process, step by step
We aim to make every referral as smooth as possible for the referring professional and the young person.
Initial Enquiry
Contact us by phone or email to discuss the young person's circumstances, support needs, and whether our service is suitable. Initial conversations are informal and confidential.
Referral Submission
Submit the referral documentation through your local authority process. We will acknowledge receipt promptly and confirm next steps within two working days.
Assessment and Matching
We assess the referral carefully to ensure we can provide the right environment and level of support. We will discuss the outcome with the referring professional directly.
Placement and Transition
Once a placement is agreed, we coordinate a smooth transition for the young person. A personal support plan is developed with input from the young person and referring authority.
Common questions
If your question isn't answered here, please contact our team directly.
Who can make a referral?
What age range do you support?
How quickly can you accept a placement?
What is included in the placement cost?
Do you work with complex needs?
Speak to us directly
For urgent referrals or to discuss a specific case in confidence, contact us by phone or email.